Rheumatology virtual triage: Factors determining patients’ appropriateness for in-person or virtual first triage visit

Rheumatology virtual triage: Factors determining patients’ appropriateness for in-person or virtual first triage visit

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    Marie Pinard 22 June 2021

    This is great work team! I love how you are leveraging the impact of the pandemic to better understand the specific needs of the populations served so that it can be used to make care better in the future. The more we understand what factors make for a successful virtual encounter, the more we will reduce conversions. I imagine conversions result in negative impacts for both patients and providers. As the pandemic (hopefully) wanes, it will be very interesting to see this process evolve. A great illustration of the power of data.

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    Brian M. Wong 24 June 2021

    This is such important and timely work given the proliferation of virtual care during the pandemic. Conversion of a virtual visit to in-person seemed to occur due to the need for physical examination -- which begs the question whether all new assessments should be done in person for rheumatology given the importance of the physical exam for MSK conditions -- or do you think that there are some conditions for which a virtual physical examination would be as good as in person?

  • natasha K gakhal 25 June 2021

    thanks for the comments- - agree with comment about maybe all new patients should be in person I think we have to explore the " virtual physical exam" piece more- standardize it first then compare to an in person exam the other piece is : are there new patient referrals where physical exam is not necessary- eg. gout- they are typically not flaring when they see us and alot of it is based on history of flares

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